Alerts and incidents

Setting up an alert contact

1. In More tools → Alert contacts, choose Add alert contact and select a delivery method.
2. Fill in the details following the help for the chosen channel and save the alert contact.
3. For email, complete the required verification. While an alert contact is waiting for verification, it receives neither alerts nor tests.
4. Use Test and check delivery in the target inbox or app.
5. In each website’s settings, select the recipients. An empty selection means all enabled alert contacts on the account.

When an outage alert arrives

A single failed check doesn’t necessarily become an incident. digiWatcher confirms an outage with repeated checks; you set on the website how many must fail in a row. If the digiWatcher provider has enabled additional monitoring locations, a majority of them must confirm the outage, always at least two. A result that no one else has confirmed stays unconfirmed; follow its explanation.

1. Open Incidents or the details of the affected website. Read the time, cause, and current status.
2. Check the site and contact whoever manages it or the hosting provider, depending on the cause found. digiWatcher tracks the outage; monitoring alone doesn’t fix it.
3. Write a note on the resolution. Use a public note only for text meant for clients on the status page.
4. After recovery, check the end of the incident and any follow-up alert.

Quiet hours and scheduled maintenance

The account owner sets quiet hours in Settings → Alerts and delivery. They postpone alerts; checks and event logging continue. You can allow an exception for important websites.

Before planned work, set up a window in More tools → Maintenance and choose the right websites and time. When it ends, check their actual status.