Features
Client website care under control
digiWatcher is a tool for agencies and site managers who look after client websites long term. In one place you see which sites are up, where a WordPress update is waiting, who on the team is handling which outage, and what you will show the client in the report.
Where agencies lose time
With five websites, a spreadsheet and logging in to each admin panel works fine. With thirty, it doesn’t. Updates pile up on sites nobody has opened for a month, the team hears about an outage from the client, the fix gets lost in email threads, and at the end of the month someone rebuilds from memory what was actually done for the client.
digiWatcher brings those pieces together: uptime checks from outside, WordPress health from inside, team work on incidents, and records you can show the client. You don’t have to change how you work. You just stop switching between five tools and a spreadsheet.
Three steps to a clear overview
- Add your websites. For each one you track uptime, response time, SSL certificate validity, and domain expiry. You can assign each website to a client, so the portfolio and reports can be sorted by client. An alert only goes out once a repeated check confirms the outage, so a single network hiccup doesn’t wake the team. If the digiWatcher operator has enabled additional monitoring locations, a majority of them must confirm the outage, and always at least two.
- Connect WordPress. You add the digiWatcher Agent plugin to WordPress and paste in the connection code. From then on the agent reports pending updates, the PHP version, the state of scheduled tasks, known plugin vulnerabilities, and new administrators every hour. By default it only reads.
- Give the client an overview. The client portal shows only the websites you choose for that client, shared care records, and a report for the selected period. The client can’t change anything and has no access to your admin area.
Websites that don’t run WordPress are tracked the same way, just without the inside data. The step-by-step connection guide is in the manual chapter on connecting WordPress.
Team and time spent
An account has two roles. The Owner adds websites and manages alert contacts, users, client access, and the subscription. An Operator sees every website, acknowledges and works on incidents, and writes notes, but can’t delete websites, change settings, or read alert contacts. The Agency plan includes up to 5 users.
Work queue
Each incident gets a priority from P1 to P4, an assignee, and a work status: New, In progress, Waiting, Resolved. The measured outage and the work status are kept apart: the site coming back up doesn’t close the work, and closing the work doesn’t rewrite the measurements. To resolve an incident, you describe what was done. Internal messages and the change history stay with the incident; the client doesn’t see them.
Time and services
Log time manually in minutes, or start a timer that keeps running after you close the browser. On each website you can record the domain, hosting, paid plugins, and other services with their expiry dates. Ahead of the date they appear in the Agency queue. digiWatcher works out the registrar, hosting, DNS, and email provider from public records by itself, and it never overwrites a value someone saved by hand. The Owner also sees Economics: client flat fees set against hosting, domain, and license costs.
Updates without logging in to every site
The Updates page shows what is waiting across all connected websites, with known vulnerabilities at the top. You can update one plugin on several websites at once, and digiWatcher works through them one site at a time: if the new version fails verification on one website, the remaining websites don’t get it. Read more about bulk WordPress updates and about managing many WordPress sites.
The agent never installs plugins, doesn’t upload ZIP files, and has no file editor. It can only do what WordPress would do on its own during an automatic update, and write access stays off until the site’s administrator turns it on.
What the client sees
A report for the selected period puts uptime and incidents next to the work you did. It can also include WordPress health and updates carried out through digiWatcher. Send it to the client as a link, or they can save it as a PDF from the print view.
Automatic monthly reports go out by email on the first day of the month, and the client doesn’t need to log in to read them. More on what a report contains is on the WordPress client reports page.
What it costs
You pay one plan for the whole portfolio, not add-ons for each website. Start costs €12 a month for 10 websites, Profi €32 for 30 websites, and Agency €66 for 100 websites. With the Agency plan fully used, one website works out at €0.66 a month.
The plan counts the websites you track. The pricing page shows which plans include the WordPress agent and how many status pages come with them.
Frequently asked questions
Do all client websites have to run on WordPress?
No. You can track uptime, response time, the SSL certificate, and domain expiry for any website. You only need the digiWatcher Agent plugin for data from inside WordPress and for updates.
Can the client change anything in the portal?
No. The client sees only the websites you choose, shared care records, and a report for the selected period. They have no access to your admin area and set their own password through a one-time link.
How is work split within the team?
The Owner manages websites, alert contacts, users, and the subscription. An Operator sees every website, acknowledges and works on incidents, and writes notes, but can’t delete websites, change settings, or read alert contacts.
Do clients count toward the plan’s users?
No. Client access is separate from team members and has its own limit, so you don’t have to create an Owner account for a client just so they can read a report.
What will digiWatcher never do on client websites?
The agent never installs plugins, doesn’t upload ZIP files, and has no file editor. It only updates to the version WordPress itself offers, and only when the site’s administrator allows it.
Try digiWatcher on your own websites
For the first 30 days, you get the Start plan free, with no credit card. Your first payment unlocks email invitations for clients, scheduled email reports, and more than 3 client logins.