A monthly report for your client

At the top are the period, the number of monitored websites, and a summary: uptime, number of outages, total downtime, average response time, updates carried out, and known vulnerabilities. Below that come the individual websites and a list of outages with start time and duration. The report can also include:

• Changes and documented care: records you have shared with the client.
• WordPress care for websites with the agent connected: updates carried out from digiWatcher that passed verification of the site afterwards, and changes the agent found during its regular check. Every update is listed individually in the appendix.
• Speed for websites with speed checks: the Google PageSpeed Insights score at the start and end of the period, and field data from real visitors when Google has it.

Numbers that don’t flatter

Percentages are based on the checks that actually ran. When checks are missing for part of the period, the report says so and doesn’t present days without data as confirmed uptime. The same goes for care records: “no care records were shared” doesn’t mean no work was done. The name at the top is yours; digiWatcher appears in one line at the bottom as the source of the measurements.

The Owner sets up a schedule under Reports → Automatic monthly reports. You fill in the Client field on your websites, enter the agency name, the client, and one email address, and pick the websites. The schedule is saved turned off; first you create a preview, which sends nothing, and only after checking it do you turn on monthly sending.

The email goes out on the first day of the month at 9:00 Prague time (Europe/Prague) for the previous full month. The client gets an email with a link to the stored report and doesn’t have to log in anywhere. The report page has a Print or save as PDF button; the PDF is saved in the browser, and the email has no attachment.

• A sent report is an archive: changing or deleting a website later doesn’t change its content.
• You can revoke the link at any time. An email that has arrived can’t be recalled, but its link stops working.
• The history shows the last 50 runs with their result. A temporary failure is retried.
• An account can have up to 25 schedules, for example one per client.

Automatic monthly reports are only available on paid plans, because they are emailed to the client’s address. During the free trial and on the Free plan you can’t create a schedule, but you can use manual reports and share links at any time.

You can also create a report manually for any period of up to a year: on the Reports page you choose the period, check uptime and incidents, and create a share link for the client. For your own analysis you can download a CSV. Operators can create manual links too, not just the Owner, and it works on every plan.

Only give the share link to the intended recipient; when it should no longer work, revoke it. Details are in the manual chapter on clients and reports.

A client who wants more than a monthly email gets access to the client portal. It shows only the websites you select for them, their uptime over the last 24 hours, shared care records from the last thirty days, and a report for a period the client chooses. They can’t change anything and have no access to your admin area.

The client sets their own password through a one-time link, so nobody on your team knows it. Client logins don’t count as plan users. digiWatcher emails portal invitations and password resets only on a paid plan; during the trial you pass the link to the client yourself, and the number of client logins is limited until then.

You record work on a website in its Care history: what changed and with what result. For each record you decide whether the client sees it; internal notes stay with the team. Shared records then appear in the portal and in the report automatically, so you don’t have to rebuild the month from memory.

Clients who only want to see whether their websites are up are well served by a public status page. How reports fit into an agency’s work as a whole is shown on the for agencies page.

Reports and the client portal aren’t a per-site add-on. Start is €12 a month for 10 websites, Profi €32 for 30 websites, and Agency €66 for 100 websites. Paid plans allow up to 200 client logins.